Your privacy is important to us. This policy explains how Aero Cab collects, uses, and protects your personal information when you use our taxi services.
Welcome to Aero Cab ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at privacy@aerocab.in.
This Privacy Policy applies to all information collected through our website (https://www.aerocab.in), WhatsApp communications, phone bookings, and any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Services").
Last Updated: December 15, 2023
By using our Services, you agree to the collection and use of information in accordance with this policy.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you book a taxi, or otherwise contact us.
We collect personal information that you provide to us when you book our taxi services through WhatsApp, phone, or other communication channels. The personal information we collect may include the following:
We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include:
We use personal information collected via our Services for a variety of business purposes described below:
| Purpose | Description |
|---|---|
| Service Fulfillment | To process and complete your taxi bookings, including sending booking confirmations and updates |
| Customer Support | To respond to your inquiries, provide customer service, and resolve any issues |
| Safety and Security | To ensure the safety of our passengers and drivers, including sharing necessary information with drivers |
| Service Improvement | To analyze usage patterns and improve our services, website, and customer experience |
| Legal Compliance | To comply with applicable laws, regulations, and legal requests |
Note: We do not use your personal information for marketing purposes without your explicit consent. We will never sell your personal information to third parties.
We only share your personal information in the following situations:
We may disclose your personal information for any other purpose with your explicit consent.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
To facilitate your taxi service, we share necessary information with our drivers, including:
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
Our security measures include:
Important: We do not store your full payment card details. Payment information is processed securely by our payment partners.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.
Typical retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking Information | 3 years from last booking | Customer service, accounting, legal compliance |
| Contact Information | 2 years from last interaction | Customer relationship management |
| Payment Records | 7 years | Legal and tax requirements |
| Website Analytics | 26 months | Service improvement |
Depending on your location, you may have certain rights regarding your personal information. These may include:
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.
You can request deletion of your personal information, subject to certain legal obligations we may have to retain data.
You may object to the processing of your personal information in certain circumstances.
You have the right to receive your personal information in a structured, commonly used format.
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
How to Exercise Your Rights: To exercise any of these rights, please contact us at privacy@aerocab.in. We will respond to your request within 30 days.
Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
When you communicate with us via WhatsApp, your communications are subject to WhatsApp's Privacy Policy. We only use WhatsApp as a communication channel and do not control how WhatsApp handles your data.
All payments are processed by third-party payment processors. Your payment information is provided directly to these third parties, whose use of your personal information is governed by their privacy policies.
Our Services are not intended for use by children under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.
We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:
Email: privacy@aerocab.in
Phone: +91 7490037247
Address: Vadodara, Gujarat, India
We aim to respond to all privacy-related inquiries within 7 business days.